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Order Desk and Sales Administration

Fluid Life is currently recruiting for a talented Order Desk and Sales Administration position.  Reporting to the Controller, the Order Desk and Sales Administration will provide exceptional customer service to new and existing customers.


  • Processing incoming phone orders, email orders and standing purchase orders
  • Adhering to customer needs by checking various sources of data including prior sales habits and internally logged information
  • Ensuring proper supply chain documentation to the warehouse
  • Communicating accurate information on stocked product and lead times of non-stock items (and potential upsell opportunities related to current orders)
  • Assist accounting in ensuring adequate information is collected from the customer for billing purposes
  • Assist warehouse in ensuring adequate information is collected from the customer for shipping purposes
  • Archiving and organization of completed order documentation: emails, shipping documentation, returns, purchase orders, etc.
  • Timely customer service for outstanding matters related to orders (Tracking numbers, shipping dates, method of delivery)
  • Generating new and repeat sales by providing exceptional customer service and accurately processing a large volume of customer transactions daily.
  • Willingness to meet deadline of one day turnaround for orders
  • Create efficiencies top ensure error free, seamless customer experience.


  • Exceptional customer service skills
  • Excellent verbal and written communication skills
  • Willingness to meet deadline of one day turnaround for orders
  • Be able to create efficiencies and to lead innovation for continuous improvements required for growth
  • Intermediate computer skills with experience in Microsoft Office and Adobe
  • Experience with a computerized customer relationship management software package
  • Basic knowledge of inventory processes
  • Excellent organizational and time management skills
  • Ability to solve problems and willingness to learn
  • French as a second language considered an asset


Fluid Life offers competitive wages, a comprehensive benefits plan and a company matching group RRSP program. Our generous profit sharing program rewards and allows employees to share in the success of the company. In addition, Fluid Life provides challenging work, the opportunity to work with a dynamic group of professionals and an environment that encourages high performance and fresh perspectives.


If your goal is to be a part of a diverse team dedicated to producing outstanding results, we want to hear from you! Please send a cover letter and resume to Please quote the job title Order Desk and Sales Administration in the subject line.

Job Type: Full-time

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