Aceptación
The Customer agrees to provide Fluid Life (also called “Company”) with reliable, accurate and complete information, as required to execute the defined Scope of Work.
Las condiciones se considerarán aceptadas a menos que se rechacen en un plazo de tres (3) días a partir de su recepción por escrito a vuelta de correo electrónico. El presente contrato es vinculante; no existe ningún acuerdo o entendimiento distinto del establecido o al que se hace referencia en el presente contrato.
Los términos y condiciones establecidos en este documento rigen en caso de conflicto con cualquier término del contrato de Fluid Life, y no están sujetos a cambios por razones de cualquier declaración escrita o verbal de Fluid Life o por cualquier término establecido en el acuse de recibo de Fluid Life.
Duración y renovación del contrato
Se entiende que la duración de este acuerdo debe extenderse al resto de la vida económica útil del Cliente. Además, este Acuerdo se renovará automáticamente cada año en la fecha de aniversario del mismo. Si alguna de las partes desea renegociar los términos y condiciones de este Acuerdo, deberá notificarlo formalmente a la otra parte tres (30) días antes de la fecha de aniversario del Acuerdo.
Contratos / Propuestas
Los contratos o propuestas, firmados por los representantes autorizados de ambas partes sujetas al acuerdo de servicios, constituyen un contrato pleno y completo entre las partes para el suministro y/o los servicios descritos en el acuerdo.
Precio
Salvo que se especifique lo contrario en el presente Documento o en posteriores Órdenes de Cambio, el Cliente será responsable del pago en base a lo acordado. Estos precios acordados se incrementarán anualmente, en la fecha de aniversario de este acuerdo, basándose en el Índice de Precios al Consumo de Canadá de los doce (12) meses anteriores. A menos que se acuerde lo contrario, Fluid Life Corporation se hará cargo de todos los costes de su Personal, incluidos los sueldos, salarios y costes onerosos, así como los importes relativos a comidas, alojamiento, transporte, kilometraje, gastos telefónicos, fotocopias, tiempo de viaje, tiempo de espera o tarifas incrementales por horas extraordinarias.
Garantía
Fluid Life warrants all supplies and/or services covered by the contract to be free from defect in workmanship and materials, and to conform strictly to applicable.
Fluid Life garantiza que los servicios a los que se hace referencia en este contrato se realizan de conformidad con todas las leyes federales, provinciales y locales aplicables y con todas las normativas de las agencias federales aplicables.
Fluid Life warrants that the Services shall be performed with reasonable care in a diligent and competent manner. Fluid Life’s sole obligation with respect to the warranties hereunder shall be to correct any non-conformance with this warranty, provided that the Customer gives Fluid Life written notice within seven (7) days after the Services are performed or substantially complete.
Fluid Life no garantiza ni es responsable de los productos o servicios de terceros que no sean proporcionados por Fluid Life en virtud de este acuerdo. Los derechos y recursos únicos y exclusivos del Cliente con respecto a dichos productos o servicios de terceros son contra dicho proveedor de terceros y no contra Fluid Life.
For AI-related Services and Deliverables, see “AI Processing and Analytics—Warranty and Exclusive Remedy” below.
THIS SECTION IS FLUID LIFE’S ONLY WARRANTY CONCERNING THE SERVICES AND ANY DELIVERABLE, AND IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED. THE WARRANTY PROVIDED IN THIS SECTION SHALL BE THE SOLE AND EXCLUSIVE REMEDY OF FLUID LIFE WITH RESPECT TO THE GUARANTEE OF SERVICES AND SUPPLIES/REPORTS/PRODUCTS FURNISHED BY FLUID LIFE UNDER THIS AGREEMENT, AND SHALL BE IN LIEU OF ALL RIGHTS AND REMEDIES THAT CUSTOMER MAY HAVE WITH RESPECT THERETO UNDER LAW OR AT EQUITY WITH RESPECT TO SUCH WARRANTY.
Retención de muestras
Fluid Life holds Customer samples for a period of seven (7) days from receipt to allow for additional testing requested after the reports are issued.
Anulación
Fluid Life reserves the right to cancel this contract without cause at any time prior to completion by giving thirty (30) Days written notice of such cancellation to the Customer.
Fuerza mayor
Sin perjuicio de cualquier otra disposición del presente Acuerdo, si una de las Partes se viera total o parcialmente imposibilitada para cumplir las obligaciones que le incumben en virtud del presente Acuerdo por causa de cualquier acontecimiento que escape a su control razonable (un "Acontecimiento de Fuerza Mayor"), dicha Parte quedará eximida de tales obligaciones en la medida y durante el período en que se vea afectada por el Acontecimiento de Fuerza Mayor; siempre que la Parte afectada notifique a la otra Parte, con la mayor brevedad, dicha imposibilidad, así como la naturaleza, causa y duración prevista del Acontecimiento de Fuerza Mayor. Un Evento de Fuerza Mayor puede incluir, pero no necesariamente limitarse a, incendios, inundaciones, terremotos, disturbios civiles, racionamiento de guerra, embargos, huelgas o cierres patronales, casos fortuitos o actos de gobierno; pero no incluirá la falta de financiación de ninguna de las partes, una huelga o cierre patronal de cualquier Personal del Cliente, cualquier fallo de los equipos del Cliente o de su Personal, o cualquier retraso del Cliente o de su Personal en la obtención de cualquier Bien o material. La parte afectada por el Evento de Fuerza Mayor deberá hacer todos los esfuerzos razonables (teniendo en cuenta las Buenas Prácticas de la Industria) para remediar la situación y eliminar, en la medida de lo posible y con una diligencia razonable, la causa de su incapacidad para cumplir; siempre que no haya obligación por parte de la parte afectada de probar o abstenerse de probar la validez de cualquier orden, reglamento o ley en cualquier tribunal competente. La parte afectada notificará sin demora a la otra parte el cese del Evento de Fuerza Mayor.
Plazo de entrega
While every effort is taken by Fluid Life and its employees to ensure that results/reports are timely presented to the Customer, Fluid Life does not guarantee turnaround times nor is it responsible for any late delivery of services/goods. IN NO EVENT WILL FLUID LIFE BE HELD LIABLE FOR DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE FLUID LIFE’S TESTING RESULTS AND/OR BECAUSE OF A DELAY IN FLUID LIFE PROVIDING TEST RESULTS, OR IN THE TEST RESULTS OR CLAIMS ATTRIBUTABLE TO ERRORS, OMISSION OF OTHER INACCURACIES IN THE INTERPRETATIONS THEREOF. If it is determined by a court of competent jurisdiction that Fluid Life is responsible for any damages to Customer in such event, then Customer agrees that the maximum amount of liability for which Fluid Life is responsible is the amount of reimbursement to Customer for the cost of the test and testing services received by the Customer.
Desorganización laboral
En caso de Interrupción Laboral, Fluid Life continuará prestando sus servicios bajo los términos de este contrato aunque no se verá obligada a completar el trabajo in situ cruzando un piquete legalmente constituido. En la medida de lo posible, todas las tareas se completarán a distancia.
Confidencialidad
Except as provided for herein, Fluid Life will not disclose information or test result to anyone other than the Customer without the Customer’s written authorization and consent.
Notwithstanding the foregoing, Fluid Life may use the data: (i) in an aggregate form as well as non-aggregated/raw customer data for the benefit. of Fluid Life’s customers including AI analysis and insights generation (any aggregation process combines thousands of results daily together, and confidentiality of the individual results such process will not be compromised); and (ii) for de-identified, aggregated, and non-aggregated AI training for service improvement; and (iii) to ingest, process, analyze, and generate insights, recommendations, and reports from Customer Data and samples in performing the Services and preparing Deliverables.
Tanto el Cliente como Fluid Life se comprometen a proteger la información confidencial de forma razonable y adecuada o de conformidad con las normas profesionales aplicables y a utilizar dicha información únicamente para cumplir las obligaciones derivadas del presente Acuerdo.
Reproducción
Los informes o cualquier resultado NO podrán reproducirse sin el consentimiento previo por escrito de Fluid Life. Los informes y cualquier resultado se enviarán por correo electrónico en formato pdf al Cliente.
Uso de informes
Se toman todas las precauciones razonables para garantizar la exactitud de los informes. En cuanto a las conclusiones y/u opiniones extraídas del resultado de estas pruebas, Fluid Life no acepta
Fluid Life no se responsabiliza de las consecuencias derivadas del uso posterior de estos informes y/o certificados por parte de terceros.
AI Processing and Analytics
- Purpose and Scope. Customer acknowledges and agrees that Company may use automated systems, including artificial intelligence and machine learning technologies, to ingest, process, analyze, and generate insights, recommendations, and reports from Customer Data and samples in performing the Services and preparing Deliverables. This AI processing may include data normalization, anomaly detection, predictive modeling, and natural language generation of narratives or advisories.
- Human Oversight. Customer understands that AI-generated analyses and narratives may be supplemented by human review, but may not be independently verified in all cases, and may contain probabilistic outputs, limitations, or uncertainties inherent to such technologies. Customer agrees that any AI-generated content is advisory only and must be interpreted by qualified personnel in Customer’s operations.
- Customer Responsibilities. Customer remains solely responsible for: (a) providing reliable, accurate, and complete inputs, metadata, and context needed for meaningful analysis; and (b) making operational, maintenance, safety, and business decisions. Company’s analyses, including AI-generated content, are not a substitute for Customer’s professional judgment.
- Third-Party AI Services and Content. Company may use third‑party AI tools, models, datasets, or services. Company makes no warranty and has no responsibility for third‑party AI tools or content. Customer’s sole rights and remedies, if any, relating to third‑party AI services are against the applicable third party and not Company.
- Data Use; Model Training. Except as otherwise agreed in writing:
- Company may use Customer Data solely to provide, maintain, secure, and improve the Services for Customer, including tuning models for Customer’s use;
- Company will not use Customer Confidential Information to train or improve public or broadly available models; and
- Company may use de‑identified and aggregated data to improve its services and benchmarking, provided that confidentiality of individual results is not compromised.
- Confidentiality and Security. Company will implement reasonable and appropriate administrative, technical, and organizational safeguards consistent with Good Industry Practices to protect Customer Confidential Information used in or processed by AI systems. Company will not input Customer Confidential Information into publicly available AI systems in a manner that would disclose such information to the public or to other customers without Customer’s written consent.
- AI Output Characteristics; No Guarantee of Turnaround. Customer acknowledges that AI outputs may vary, may include errors, omissions, or ambiguities, and may evolve as models or data change. Company does not guarantee turnaround times or specific AI output characteristics.
- Warranty and Exclusive Remedy for AI Outputs. Company warrants that Services involving AI will be performed with reasonable care in a diligent and competent manner. Company’s sole obligation for any non‑conformance in AI-related Services or Deliverables shall be to correct such non‑conformance if Customer provides written notice within seven (7) days after the Services are performed or substantially complete. This correction obligation is Customer’s sole and exclusive remedy for AI-related issues.
- AI-Specific Disclaimers. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AI-RELATED ANALYSES, PREDICTIONS, CLASSIFICATIONS, INSIGHTS, OR NARRATIVES ARE PROVIDED “AS IS” FOR INFORMATIONAL PURPOSES ONLY. COMPANY DOES NOT WARRANT THAT AI OUTPUTS WILL BE ERROR‑FREE, COMPLETE, OR FIT FOR A PARTICULAR PURPOSE, OR THAT THEY WILL ACHIEVE ANY SPECIFIC RESULT. CUSTOMER ASSUMES ALL RISK ARISING FROM ITS RELIANCE ON AI OUTPUTS.
- Liability Allocation for AI Processing. IN NO EVENT WILL COMPANY BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR INDIRECT DAMAGES, OR FOR ANY LOST PROFITS, SAVINGS, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO AI PROCESSING OR AI‑GENERATED OUTPUTS. COMPANY’S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO AI PROCESSING OR AI‑GENERATED OUTPUTS SHALL NOT EXCEED THE FEES COMPANY RECEIVED FOR THE PORTION OF WORK GIVING RISE TO SUCH LIABILITY, AND, IF ARISING FROM TESTING RESULTS OR DELAYS, SHALL NOT EXCEED A REIMBURSEMENT OF THE APPLICABLE TEST COSTS AS PROVIDED HEREIN.
- Indemnity for Misuse. Customer will indemnify, defend, and hold Company harmless from and against all losses, expenses, damages, and costs (including reasonable legal fees) arising out of or relating to: (a) Customer’s misuse or reliance on AI outputs; (b) any third‑party claims resulting from Customer’s use or dissemination of AI outputs to third parties; or (c) Customer’s provision of data to Company for AI processing that infringes rights or violates law.
- Prohibited Uses. Customer shall not: (a) use AI outputs as the sole basis for any safety‑critical action without appropriate human review; (b) represent AI outputs as certified determinations; or (c) remove, obscure, or alter any notices describing AI limitations.
- Regulatory and Legal Compliance. Company warrants that Services, including those supported by AI, will be performed in compliance with applicable laws and regulations. Customer is responsible for ensuring that its use of AI outputs complies with laws and regulations governing its operations.
- Suspension and Remediation. If Company reasonably believes Customer’s use of AI outputs creates an unacceptable risk or violates these Terms, Company may suspend access to AI features upon notice and will work in good faith to remediate. Service suspension and acceleration rights otherwise remain available.
Transmisión electrónica
Los informes se emiten libres de cualquier alteración o añadido. Fluid Life no asume responsabilidad alguna por la manipulación o alteración ilícita de los documentos enviados a través de cualquier medio de transmisión electrónica.
Reproducción
Los informes o cualquier resultado NO podrán reproducirse sin el consentimiento previo por escrito de Fluid Life. Los informes y cualquier resultado se enviarán por correo electrónico en formato pdf al Cliente.
Indemnización
El Cliente se compromete a indemnizar, defender y mantener indemne a Fluid Life frente a cualesquiera pérdidas, gastos, daños y costes, incluidos los honorarios razonables de abogados, derivados o relacionados con cualquier uso indebido por parte del Cliente de los contenidos y/o servicios prestados por Fluid Life.
Subcontratación
Fluid Life reserves the right to outsource testing to one of our three facilities or to a third party laboratory as necessary. Services are only outsourced to competent organization as
approved by Fluid Life. Fluid Life may also outsource AI processing to competent third parties under written agreements ensuring confidentiality and security consistent with this Agreement.
Devuelve
Fluid Life must be notified of any discrepancies in a shipment of supplies within forty eight (48) hours of receiving the shipment. Unused items may be returned within thirty (30) days of original shipping date and are subject to a restocking fee of 15%.
Patentes
Any claims for infringement or alleged infringement of any patent rights of formulation or processes or any other patent right is the sole responsibility and liability of the Customer.
Condiciones de pago
Payment terms are net thirty (30) days from the date of invoice. Any payments not made within thirty (30) days of the date of this invoice shall be subject to a late payment charge.
Gastos vencidos
If any invoiced amount is not received by Fluid Life by the due date, then without limiting our right or remedies, those charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, and/or Fluid Life may condition future services to payment terms shorter that those specified.
Suspensión del servicio y aceleración
If any amount owing by the Customer under this or any other agreement for Fluid Life’s services and/or supplies/reports/products is thirty (30) days or more day overdue (or 10 or more days overdue in the case of amounts you have authorized Fluid Life to charge to a Customer credit card), Fluid Life may, without limiting its other rights and remedies, accelerate Customer’s unpaid fee obligations under such agreements so that all such obligation become immediately due and payable, and suspend Fluid Life’s servicesuntil all such amounts are paid in full. Other than for Customers paying by credit card or direct debit whose payment has been declined, Fluid Life will give Customer at least ten (10) days’ prior notice that your account is overdue before suspending service.
Contrato
By Customer’s order of any services or supplies/products, Customer shall have agreed thereby to these Terms and Conditions (as may be amended by Fluid Life from time to time) and shall be bound thereby. Furthermore, receipt by the Customer of goods/services/reports from Fluid Life shall constitute Customer’s binding contract to be bound by these Terms and Conditions (as may be amended by Fluid Life from time to time).
Asignación de riesgos
FLUID LIFE’S TOTAL LIABILITY RELATING TO THIS AGREEMENT SHALL IN NO EVENT EXCEED THE FEES FLUID LIFE RECEIVES HEREUNDER FOR THE PORTION OF THE WORK GIVING RISE TO LIABILITY. IN NO EVENT WILL FLUID LIFE BE RESPONSIBLE OR LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR EXEMPLARY DAMAGES OR LOSS (NOR FOR ANY LOST PROFITS, SAVINGS OR BUSINESS OPPORTUNITY).
The foregoing limitation of liability and exclusion of special, consequential, incidental or exemplary damages shall apply fully to AI processing and AI-generated outputs, and the AI-specific cap and remedy provisions are coextensive with this Section and not cumulative.
Dado que Fluid Life presta los Servicios exclusivamente en beneficio del Cliente, éste indemnizará a Fluid Life, a sus filiales y a sus socios, directores y personal por todos los costes, honorarios, gastos, daños y responsabilidades (incluidos los costes de defensa) asociados a cualquier reclamación de terceros, relacionada o derivada del uso por parte del Cliente de los Productos o de este Acuerdo, en la medida en que dicha reclamación sea causada por actos u omisiones negligentes o dolosos del personal, subcontratistas o agentes del Cliente.
General
Applicable sales taxes are extra and the responsibility of the Customer All quotes/ proposals given are valid for thirty ( 30) days only, unless otherwise stated.
