Acceptation
The Customer agrees to provide Fluid Life (also called “Company”) with reliable, accurate and complete information, as required to execute the defined Scope of Work.
Les conditions seront considérées comme acceptées sauf refus dans les trois (3) jours suivant la réception écrite par courriel de retour. Ce contrat est contraignant; Il n’y a pas d’accord ni de compréhension autre que ce qui est indiqué ou mentionné dans ce contrat.
Les termes et conditions tels qu’énoncés dans ce document s’appliquent en cas de conflit avec les termes du contrat de Fluid Life, et ne sont pas susceptibles d’être modifiés en raison d’une déclaration écrite ou verbale de Fluid Life ou de toute clause énoncée dans l’accusé de réception de Fluid Life.
Durée du contrat et renouvellement
Il est entendu que la durée de ce contrat doit s’étendre au reste de la durée de vie économique utile du client. De plus, cet Accord sera automatiquement renouvelé annuellement à la date anniversaire de ce dernier. Si l’une des parties souhaite renégocier les termes et conditions de cet Accord, une notification formelle doit être donnée à l’autre partie trois (30) jours avant la date anniversaire de l’Accord.
Contrats / Propositions
Les contrats ou propositions, signés par des représentants autorisés des deux parties sous réserve de l’entente de services, constituent un contrat complet et complet entre les parties pour la fourniture et/ou les services tel que défini dans l’entente.
Prix
Sauf indication contraire dans ce document ou dans les ordres de modification ultérieurs, le client est responsable du paiement basé sur l’entente. Ces prix convenus augmenteront annuellement, à la date anniversaire de cet accord, selon l’indice canadien des prix à la consommation pour les douze (12) mois précédents. Sauf convenance contraire, Fluid Life Corporation est responsable de tous les coûts de son personnel, y compris les salaires, les salaires et les coûts ainsi que les montants liés aux repas, à l’hébergement, au transport, au kilométrage, aux frais téléphoniques, à la photocopie, au temps de déplacement, au temps de veille ou aux heures supplémentaires supplémentaires.
Garantie
Fluid Life warrants all supplies and/or services covered by the contract to be free from defect in workmanship and materials, and to conform strictly to applicable.
Fluid Life garantit que les services mentionnés dans ce contrat sont effectués conformément à toutes les lois fédérales, provinciales et locales applicables ainsi qu’à toutes les réglementations applicables des agences fédérales.
Fluid Life warrants that the Services shall be performed with reasonable care in a diligent and competent manner. Fluid Life’s sole obligation with respect to the warranties hereunder shall be to correct any non-conformance with this warranty, provided that the Customer gives Fluid Life written notice within seven (7) days after the Services are performed or substantially complete.
Fluid Life ne garantit pas et n’est pas responsable des produits ou services tiers qui ne sont pas fournis par Fluid Life dans le cadre de cet accord. Les droits exclusifs et les recours du client concernant ces produits ou services tiers sont contre ce fournisseur tiers et non contre Fluid Life.
For AI-related Services and Deliverables, see “AI Processing and Analytics—Warranty and Exclusive Remedy” below.
THIS SECTION IS FLUID LIFE’S ONLY WARRANTY CONCERNING THE SERVICES AND ANY DELIVERABLE, AND IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED. THE WARRANTY PROVIDED IN THIS SECTION SHALL BE THE SOLE AND EXCLUSIVE REMEDY OF FLUID LIFE WITH RESPECT TO THE GUARANTEE OF SERVICES AND SUPPLIES/REPORTS/PRODUCTS FURNISHED BY FLUID LIFE UNDER THIS AGREEMENT, AND SHALL BE IN LIEU OF ALL RIGHTS AND REMEDIES THAT CUSTOMER MAY HAVE WITH RESPECT THERETO UNDER LAW OR AT EQUITY WITH RESPECT TO SUCH WARRANTY.
Rétention des échantillons
Fluid Life holds Customer samples for a period of seven (7) days from receipt to allow for additional testing requested after the reports are issued.
Annulation
Fluid Life reserves the right to cancel this contract without cause at any time prior to completion by giving thirty (30) Days written notice of such cancellation to the Customer.
Force Majeure
Nonobstant toute autre disposition de la présente entente, si l’une ou l’autre des parties est totalement ou partiellement incapable d’exercer ses obligations en vertu de cette entente en raison d’un événement dépassant son contrôle raisonnable (un « événement de force majeure »), cette partie est dégagée de ces obligations dans la mesure et pour la période où elle est affectée par l’événement de force majeure; à condition que la partie concernée informe rapidement l’autre partie de cette incapacité ainsi que de la nature, de la cause et de la durée prévue de l’événement de force majeure. Un événement de force majeure peut inclure, mais pas nécessairement s’y limiter, un incendie, une inondation, un tremblement de terre, des troubles civils, le rationnement de guerre, les embargos, les grèves ou lock-outs, des actes de Dieu ou des actes de gouvernement; mais n’inclura pas un manque de finances de l’une ou l’autre des parties, une grève ou un lock-out de tout personnel du client, toute défaillance de l’équipement du client ou de son personnel, ni tout retard du client ou de son personnel dans l’obtention de biens ou de matériaux. La partie concernée par l’Événement de force majeure doit déployer tous les efforts raisonnables (en tenant compte des bonnes pratiques industrielles) pour remédier à la situation et éliminer, autant que possible et avec une rapidité raisonnable, la cause de son incapacité à exécuter; à condition qu’il n’y ait aucune obligation pour la partie concernée de tester ou de s’abstenir de vérifier la validité d’une ordonnance, d’un règlement ou d’une loi dans un tribunal compétent. La partie concernée doit donner un avis rapide à l’autre partie de la cessation de l’Événement de force majeure.
Temps de retournement
While every effort is taken by Fluid Life and its employees to ensure that results/reports are timely presented to the Customer, Fluid Life does not guarantee turnaround times nor is it responsible for any late delivery of services/goods. IN NO EVENT WILL FLUID LIFE BE HELD LIABLE FOR DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE FLUID LIFE’S TESTING RESULTS AND/OR BECAUSE OF A DELAY IN FLUID LIFE PROVIDING TEST RESULTS, OR IN THE TEST RESULTS OR CLAIMS ATTRIBUTABLE TO ERRORS, OMISSION OF OTHER INACCURACIES IN THE INTERPRETATIONS THEREOF. If it is determined by a court of competent jurisdiction that Fluid Life is responsible for any damages to Customer in such event, then Customer agrees that the maximum amount of liability for which Fluid Life is responsible is the amount of reimbursement to Customer for the cost of the test and testing services received by the Customer.
Perturbation du travail
En cas de perturbation du travail, Fluid Life continuera de fournir des services selon les termes de ce contrat, bien qu’elle ne soit pas obligée de terminer les travaux sur place en franchissant une ligne de piquetage légalement constituée. Dans la mesure du possible, toutes les tâches seront effectuées à distance.
Confidentialité
Except as provided for herein, Fluid Life will not disclose information or test result to anyone other than the Customer without the Customer’s written authorization and consent.
Notwithstanding the foregoing, Fluid Life may use the data: (i) in an aggregate form as well as non-aggregated/raw customer data for the benefit. of Fluid Life’s customers including AI analysis and insights generation (any aggregation process combines thousands of results daily together, and confidentiality of the individual results such process will not be compromised); and (ii) for de-identified, aggregated, and non-aggregated AI training for service improvement; and (iii) to ingest, process, analyze, and generate insights, recommendations, and reports from Customer Data and samples in performing the Services and preparing Deliverables.
Le Client et Fluid Life s’entendent tous deux à protéger les renseignements confidentiels de manière raisonnable et appropriée ou conformément aux normes professionnelles applicables et à utiliser ces informations uniquement pour remplir les obligations prévues par la présente entente.
Reproduction
Les rapports ou résultats ne doivent PAS être reproduits sans le consentement écrit préalable de Fluid Life. Les rapports et tous les résultats seront envoyés par courriel au client en format pdf.
Utilisation des rapports
On prend toutes les mesures raisonnables pour s’assurer que les rapports sont exacts. Concernant la conclusion et/ou les opinions tirées du résultat de ces tests, Fluid Life n’accepte pas
responsabilité pour toute affaire ou conséquence découlant de l’utilisation ultérieure de ce rapport et/ou certificats par des tiers.
AI Processing and Analytics
- Purpose and Scope. Customer acknowledges and agrees that Company may use automated systems, including artificial intelligence and machine learning technologies, to ingest, process, analyze, and generate insights, recommendations, and reports from Customer Data and samples in performing the Services and preparing Deliverables. This AI processing may include data normalization, anomaly detection, predictive modeling, and natural language generation of narratives or advisories.
- Human Oversight. Customer understands that AI-generated analyses and narratives may be supplemented by human review, but may not be independently verified in all cases, and may contain probabilistic outputs, limitations, or uncertainties inherent to such technologies. Customer agrees that any AI-generated content is advisory only and must be interpreted by qualified personnel in Customer’s operations.
- Customer Responsibilities. Customer remains solely responsible for: (a) providing reliable, accurate, and complete inputs, metadata, and context needed for meaningful analysis; and (b) making operational, maintenance, safety, and business decisions. Company’s analyses, including AI-generated content, are not a substitute for Customer’s professional judgment.
- Third-Party AI Services and Content. Company may use third‑party AI tools, models, datasets, or services. Company makes no warranty and has no responsibility for third‑party AI tools or content. Customer’s sole rights and remedies, if any, relating to third‑party AI services are against the applicable third party and not Company.
- Data Use; Model Training. Except as otherwise agreed in writing:
- Company may use Customer Data solely to provide, maintain, secure, and improve the Services for Customer, including tuning models for Customer’s use;
- Company will not use Customer Confidential Information to train or improve public or broadly available models; and
- Company may use de‑identified and aggregated data to improve its services and benchmarking, provided that confidentiality of individual results is not compromised.
- Confidentiality and Security. Company will implement reasonable and appropriate administrative, technical, and organizational safeguards consistent with Good Industry Practices to protect Customer Confidential Information used in or processed by AI systems. Company will not input Customer Confidential Information into publicly available AI systems in a manner that would disclose such information to the public or to other customers without Customer’s written consent.
- AI Output Characteristics; No Guarantee of Turnaround. Customer acknowledges that AI outputs may vary, may include errors, omissions, or ambiguities, and may evolve as models or data change. Company does not guarantee turnaround times or specific AI output characteristics.
- Warranty and Exclusive Remedy for AI Outputs. Company warrants that Services involving AI will be performed with reasonable care in a diligent and competent manner. Company’s sole obligation for any non‑conformance in AI-related Services or Deliverables shall be to correct such non‑conformance if Customer provides written notice within seven (7) days after the Services are performed or substantially complete. This correction obligation is Customer’s sole and exclusive remedy for AI-related issues.
- AI-Specific Disclaimers. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AI-RELATED ANALYSES, PREDICTIONS, CLASSIFICATIONS, INSIGHTS, OR NARRATIVES ARE PROVIDED “AS IS” FOR INFORMATIONAL PURPOSES ONLY. COMPANY DOES NOT WARRANT THAT AI OUTPUTS WILL BE ERROR‑FREE, COMPLETE, OR FIT FOR A PARTICULAR PURPOSE, OR THAT THEY WILL ACHIEVE ANY SPECIFIC RESULT. CUSTOMER ASSUMES ALL RISK ARISING FROM ITS RELIANCE ON AI OUTPUTS.
- Liability Allocation for AI Processing. IN NO EVENT WILL COMPANY BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR INDIRECT DAMAGES, OR FOR ANY LOST PROFITS, SAVINGS, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO AI PROCESSING OR AI‑GENERATED OUTPUTS. COMPANY’S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO AI PROCESSING OR AI‑GENERATED OUTPUTS SHALL NOT EXCEED THE FEES COMPANY RECEIVED FOR THE PORTION OF WORK GIVING RISE TO SUCH LIABILITY, AND, IF ARISING FROM TESTING RESULTS OR DELAYS, SHALL NOT EXCEED A REIMBURSEMENT OF THE APPLICABLE TEST COSTS AS PROVIDED HEREIN.
- Indemnity for Misuse. Customer will indemnify, defend, and hold Company harmless from and against all losses, expenses, damages, and costs (including reasonable legal fees) arising out of or relating to: (a) Customer’s misuse or reliance on AI outputs; (b) any third‑party claims resulting from Customer’s use or dissemination of AI outputs to third parties; or (c) Customer’s provision of data to Company for AI processing that infringes rights or violates law.
- Prohibited Uses. Customer shall not: (a) use AI outputs as the sole basis for any safety‑critical action without appropriate human review; (b) represent AI outputs as certified determinations; or (c) remove, obscure, or alter any notices describing AI limitations.
- Regulatory and Legal Compliance. Company warrants that Services, including those supported by AI, will be performed in compliance with applicable laws and regulations. Customer is responsible for ensuring that its use of AI outputs complies with laws and regulations governing its operations.
- Suspension and Remediation. If Company reasonably believes Customer’s use of AI outputs creates an unacceptable risk or violates these Terms, Company may suspend access to AI features upon notice and will work in good faith to remediate. Service suspension and acceleration rights otherwise remain available.
Transmission électronique
Les rapports sont publiés sans toute modification ou ajout. Fluid Life n’accepte aucune responsabilité en cas de falsification ou de modification illégale de documents envoyés par un support électronique quelconque.
Reproduction
Les rapports ou résultats ne doivent PAS être reproduits sans le consentement écrit préalable de Fluid Life. Les rapports et tous les résultats seront envoyés par courriel au client en format pdf.
Indemnité
Le client accepte d’indemniser, de défendre et de tenir Fluid Life exempté de responsabilité contre et contre toutes les pertes, dépenses, dommages et coûts, y compris les frais juridiques raisonnables découlant ou liés à toute mauvaise utilisation par le client du contenu et/ou des services fournis par Fluid Life.
Externalisation
Fluid Life reserves the right to outsource testing to one of our three facilities or to a third party laboratory as necessary. Services are only outsourced to competent organization as
approved by Fluid Life. Fluid Life may also outsource AI processing to competent third parties under written agreements ensuring confidentiality and security consistent with this Agreement.
Résultats
Fluid Life must be notified of any discrepancies in a shipment of supplies within forty eight (48) hours of receiving the shipment. Unused items may be returned within thirty (30) days of original shipping date and are subject to a restocking fee of 15%.
Brevets
Any claims for infringement or alleged infringement of any patent rights of formulation or processes or any other patent right is the sole responsibility and liability of the Customer.
Conditions de paiement
Payment terms are net thirty (30) days from the date of invoice. Any payments not made within thirty (30) days of the date of this invoice shall be subject to a late payment charge.
Frais en retard
If any invoiced amount is not received by Fluid Life by the due date, then without limiting our right or remedies, those charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, and/or Fluid Life may condition future services to payment terms shorter that those specified.
Suspension du service et accélération
If any amount owing by the Customer under this or any other agreement for Fluid Life’s services and/or supplies/reports/products is thirty (30) days or more day overdue (or 10 or more days overdue in the case of amounts you have authorized Fluid Life to charge to a Customer credit card), Fluid Life may, without limiting its other rights and remedies, accelerate Customer’s unpaid fee obligations under such agreements so that all such obligation become immediately due and payable, and suspend Fluid Life’s servicesuntil all such amounts are paid in full. Other than for Customers paying by credit card or direct debit whose payment has been declined, Fluid Life will give Customer at least ten (10) days’ prior notice that your account is overdue before suspending service.
Contrat
By Customer’s order of any services or supplies/products, Customer shall have agreed thereby to these Terms and Conditions (as may be amended by Fluid Life from time to time) and shall be bound thereby. Furthermore, receipt by the Customer of goods/services/reports from Fluid Life shall constitute Customer’s binding contract to be bound by these Terms and Conditions (as may be amended by Fluid Life from time to time).
Répartition des risques
FLUID LIFE’S TOTAL LIABILITY RELATING TO THIS AGREEMENT SHALL IN NO EVENT EXCEED THE FEES FLUID LIFE RECEIVES HEREUNDER FOR THE PORTION OF THE WORK GIVING RISE TO LIABILITY. IN NO EVENT WILL FLUID LIFE BE RESPONSIBLE OR LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR EXEMPLARY DAMAGES OR LOSS (NOR FOR ANY LOST PROFITS, SAVINGS OR BUSINESS OPPORTUNITY).
The foregoing limitation of liability and exclusion of special, consequential, incidental or exemplary damages shall apply fully to AI processing and AI-generated outputs, and the AI-specific cap and remedy provisions are coextensive with this Section and not cumulative.
Puisque Fluid Life fournit les services uniquement au bénéfice du client, le client indemnisera Fluid Life, ses affiliés ainsi que leurs partenaires, principaux et personnels contre tous les coûts, frais, dépenses, dommages et responsabilités (y compris les frais de défense) associés à toute réclamation de tiers, liée ou découlant de l’utilisation des livrables par le client, ou dans la présente entente dans la mesure où cela est causé par des actes ou omissions négligents ou volontaires du personnel, sous-traitant ou agents du client.
Généralités
Applicable sales taxes are extra and the responsibility of the Customer All quotes/ proposals given are valid for thirty ( 30) days only, unless otherwise stated.
