Política de privacidad

Su privacidad es importante para nosotros.

Fluid Life (sometimes referred to herein as “we”) is committed to maintaining the privacy, security and accuracy of the personal information we collect, use and disclose in accordance with applicable legislation. This privacy policy is a statement of principles and guidelines concerning the protection of personal information of our individual clients, individual service providers and other individuals

¿Qué información personal recopilamos?

La legislación canadiense y estadounidense sobre privacidad define la información personal en sentido amplio como información sobre "un individuo identificable" o como información que permite identificar a un individuo.

The types of personal information that we may collect from Customers (sometimes referred to herein as “you”)  include: your name, address, telephone number, e-mail address, your forwarding address, payment information (for billing purposes), delivery instructions, component descriptions, serial and unit numbers, and individual customer service preferences (such as “company client information”).

AI Use and Customer Acknowledgment

“AI/ML Processing” means the use of automated systems, including artificial intelligence and machine learning models, to analyze, infer from, or generate outputs based on data you or your organization provides, as well as data collected automatically through your use of our services.

“Customer Data” means data you or your organization submit to our services, including non-aggregated/raw customer data and also including equipment and component descriptions, serial and unit numbers, sample results, delivery instructions, and customer service preferences, together with associated account and contact information used to access the services.

By creating or maintaining an account or submitting Customer Data, you acknowledge and agree that we may use AI/ML Processing to analyze equipment and oil analysis data and related Customer Data to provide, maintain, and improve our services, including generating insights, recommendations, or automated assessments for your use.

You agree that we may process Customer Data using AI/ML Processing operated by us or by third-party service providers engaged to support our services, subject to contractual obligations of confidentiality and security.

We use AI/ML Processing to help deliver core features of the services, respond to support requests, measure interest in our site and campaigns, promote compliance with our terms, enhance service quality and reliability, troubleshoot, and suggest additional features that may be of interest to you.

¿Dónde se almacenan sus datos personales?

Fluid Life cuenta con políticas y procedimientos para garantizar la protección de la información confidencial y los derechos de propiedad de sus clientes, incluidos los procedimientos para proteger el almacenamiento electrónico y la transmisión de resultados.

Requisitos de gestión

Los empleados de Fluid Life reconocen que pueden estar expuestos a información confidencial y también reconocen que el mantenimiento de la confidencialidad con respecto a la información confidencial es esencial para Fluid Life y para terceros. Todos los empleados de Fluid Life no utilizarán ni divulgarán, ni ayudarán a otros a utilizar o divulgar información confidencial en ningún momento durante su mandato como empleado o para siempre a partir de entonces, a menos que dicha información confidencial haya pasado a ser de dominio público por causas ajenas al empleado.

A todos los empleados se les proporciona una contraseña de dominio principal y de inicio de sesión. Estas contraseñas se suministran para acceder únicamente a la información necesaria para desempeñar sus funciones específicas.

Política de cookies

Para que este sitio funcione correctamente, a veces colocamos pequeños archivos de datos llamados cookies en su dispositivo. Una cookie es un pequeño archivo de texto que un sitio web guarda en su ordenador o dispositivo móvil cuando lo visita. Permite al sitio web recordar sus acciones y preferencias (como inicio de sesión, idioma, tamaño de letra y otras preferencias de visualización) durante un periodo de tiempo, para que no tenga que volver a introducirlas cada vez que regrese al sitio o navegue de una página a otra.

Muchas de nuestras páginas utilizan cookies para:

• Recuerda tus preferencias de visualización
• Recordar datos de acceso
• Autocompletar campos de formulario estándar (es decir, si ha enviado previamente un formulario)
• Recopilar anónimamente estadísticas sobre cómo ha llegado y qué páginas ha visitado.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do then  some features of this site may not work as intended. The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

You can control and/or delete cookies as you wish (e.g. Google Chrome instructions). You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a website, and some services and functionalities may not work.

We use the information we collect about you to provide  our services to you. As part of that purpose, we may use your Personally Identifiable Information and Non-personally Identifiable Information:

• To create and maintain your account, and to control access to it;
• To respond to any requests you may submit for support or sales information, or similar communications;
• To communicate with you (for example through newsletters, marketing emails, announcements or special offers) about our services;
• To measure interest in the Site and our advertising campaigns;
• For billing and collection purposes, if you have subscribed to one of our paid plans;
• To help promote compliance with our Terms and Conditions of service or any other agreements between us;
• To enable third parties to provide services to us;
• To carry out other purposes that are disclosed to you and to which you consent;
• To comply with the law; and
• We may use information we collect in order to advertise our services to you or to your invitees, or to suggest additional features of our services that you or your invitees might consider using.
• We may use your Non-personally Identifiable Information to enhance the services, for instance through web analytics or troubleshooting. We may also use aggregated or depersonalized information to promote our services, such as by citing usage statistics.
• To analyze equipment/oil analysis data and related operational inputs using AI/ML Processing to generate reports, alerts, forecasts, and recommendations for your organization’s internal use; such outputs are advisory and should be evaluated by qualified personnel before implementation.
• To develop, train, and improve our models and algorithms using de-identified, aggregated, or otherwise depersonalized information derived from Customer Data, consistent with our use of aggregated or depersonalized information to enhance and promote our services.

As used herein, “Personally Identifiable Information” is information that lets us know who you are, specifically. Information in this category includes the information you use when registering to use the Platform, like your name, company name, email address, postal address, other contact information, associated domain name and credit card information. Your login credentials are also Personally Identifiable Information. Finally, this category includes information tied to your identity that you provide us through other means, such as emails to our support service and comments on our blog.

As used herein, “Non-personally Identifiable Information” is information that doesn’t let us determine your identity. This generally comes from your use of the Services after registering. For instance, our web server logs may show us that someone with a certain Internet Protocol (“IP”) address visited the Site using a certain web browser, but we can’t use that information alone to say whether the visitor was you or someone else. Non-personally Identifiable Information also includes information that could personally identify you in its original form, but that we have modified to remove or hide (for instance, by aggregation) any Personally Identifiable Information. This collection of information occurs automatically when you use the Services.

Protección de datos

Para mantener la acreditación ISO 17025 de Fluid Life, nuestro Sistema de Calidad exige la ejecución de un procedimiento escrito para mantener, proteger y actualizar los registros y datos de los clientes. Por lo tanto, la información de la cuenta del cliente mantenida dentro del Sistema de Gestión de Análisis de Fluidos de Fluid Life (en adelante myLab y WinRoast®) está protegida por un software antivirus instalado en todos los servidores, estaciones de trabajo y ordenadores personales dentro del dominio de Fluid Life.

Este software realiza descargas cada hora para garantizar la existencia de definiciones de archivos actualizadas para la protección contra virus y gusanos. Los servidores y routers de Fluid Life contienen cortafuegos que garantizan la protección del área de datos y registros de estos sistemas. Estos cortafuegos son accesibles mediante contraseñas de nombre de usuario y de dominio. Los servidores que almacenan archivos críticos se comprueban en busca de virus y se realizan copias de seguridad cada noche.

AI Processing Safeguards:

• AI/ML Processing is subject to our confidentiality, access control, and security measures, including password protections, firewalls, backups, antivirus protections, and change tracking, as applicable to the systems we use to process Customer Data.
• Where third-party AI services are used, we implement contractual and technical safeguards designed to protect Customer Data, and such processing may occur in jurisdictions other than your own, subject to applicable law.

Seguridad de los datos

Las copias de seguridad de los archivos de LabManager se realizan los lunes, martes, miércoles, jueves y sábados. Esta información se guarda indefinidamente en las copias de seguridad de nuestro sistema. Las copias de seguridad de los archivos electrónicos guardados en el servidor también se realizan del mismo modo que las de los archivos de LabManager. La información de cada instrumento se guarda en la unidad "C" del instrumento correspondiente y semanalmente se realizan copias de seguridad de los archivos pertinentes en el servidor principal.

Todos los datos y registros electrónicos se almacenan de la forma más confidencial posible. El sistema LabManager utiliza un inicio de sesión con contraseña y se realiza un seguimiento de los cambios en los datos y la información de los clientes.

Los clientes de Fluid Life son propietarios de los datos de análisis de fluidos por los que han pagado, pero nos reservamos el derecho a utilizar los datos de forma agregada.

Los documentos y registros en papel, como pedidos de clientes, registros de almacén, tarjetas de muestras, impresiones de instrumentos y hojas de trabajo, se guardan con la mayor confidencialidad posible. Se conservan hasta un año.

Laboratorio

Fluid Life es un laboratorio independiente y, como tal, nos ceñimos a demostrar un juicio imparcial sin presiones indebidas de tipo comercial, financiero o de cualquier otro tipo que puedan influir en nuestro juicio técnico.

Fluid Life cumple las directrices y procedimientos establecidos por nuestras normas de acreditación 17025.

Fluid Life emplea personal directivo y técnico que tiene la autoridad y los recursos necesarios para llevar a cabo sus funciones, incluyendo la implementación, el mantenimiento y la mejora del sistema de gestión de calidad, y para identificar la aparición de desviaciones del sistema de gestión de calidad, o de los procedimientos para realizar pruebas y/o calibraciones, e iniciar acciones para prevenir o minimizar dichas desviaciones.

AI Output Limitations and Liability

Informational Nature of Outputs:

• AI-generated analyses, insights, or recommendations are provided for informational purposes only and do not constitute guarantees of performance or outcomes. You are responsible for reviewing and validating outputs and for decisions made in reliance on them.

No Warranty; Allocation of Risk:

• To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, related to AI/ML Processing and AI-generated outputs, including fitness for a particular purpose and non-infringement. We do not warrant that AI-generated outputs will be accurate, complete, or free of errors.

Limitation of Liability:

• To the maximum extent permitted by applicable law, in no event shall we be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business interruption, arising out of or related to AI/ML Processing or reliance on AI-generated outputs, even if advised of the possibility of such damages.
• Our total aggregate liability for direct damages arising out of or related to AI/ML Processing or AI-generated outputs shall not exceed the greater of (a) the amounts paid by you for the services giving rise to the claim during the twelve (12) months preceding the event giving rise to liability, or (b) one hundred (100) U.S. dollars. This limitation applies regardless of the theory of liability, to the extent not prohibited by applicable law.

Essential Processing:

• Certain AI/ML Processing may be essential to deliver core service functionality. If you request to restrict or disable non-essential AI/ML Processing, some features may not work as intended or may be unavailable.

We may need to modify this Policy to address new issues or changes to our policies. We will post changes here, so you should check this page regularly. Your continued use of our services after the new effective date will constitute your acceptance of the changed Policy. You may contact us to request information about our use of AI/ML Processing with your Customer Data, or to request restrictions on non-essential AI/ML Processing. We will review and respond consistent with applicable law and the functionality of our services. Disabling non-essential AI/ML Processing may limit certain features.

If you require any further information, please Contact Us.