Politique de confidentialité

Votre vie privée est importante pour nous.

Fluid Life (sometimes referred to herein as “we”) is committed to maintaining the privacy, security and accuracy of the personal information we collect, use and disclose in accordance with applicable legislation. This privacy policy is a statement of principles and guidelines concerning the protection of personal information of our individual clients, individual service providers and other individuals

Quelles informations personnelles recueillons-nous?

La législation canadienne et américaine sur la vie privée définit les renseignements personnels de façon large comme des renseignements sur « une personne identifiable » ou comme des renseignements permettant à une personne d’être identifiée.

The types of personal information that we may collect from Customers (sometimes referred to herein as “you”)  include: your name, address, telephone number, e-mail address, your forwarding address, payment information (for billing purposes), delivery instructions, component descriptions, serial and unit numbers, and individual customer service preferences (such as “company client information”).

AI Use and Customer Acknowledgment

“AI/ML Processing” means the use of automated systems, including artificial intelligence and machine learning models, to analyze, infer from, or generate outputs based on data you or your organization provides, as well as data collected automatically through your use of our services.

“Customer Data” means data you or your organization submit to our services, including non-aggregated/raw customer data and also including equipment and component descriptions, serial and unit numbers, sample results, delivery instructions, and customer service preferences, together with associated account and contact information used to access the services.

By creating or maintaining an account or submitting Customer Data, you acknowledge and agree that we may use AI/ML Processing to analyze equipment and oil analysis data and related Customer Data to provide, maintain, and improve our services, including generating insights, recommendations, or automated assessments for your use.

You agree that we may process Customer Data using AI/ML Processing operated by us or by third-party service providers engaged to support our services, subject to contractual obligations of confidentiality and security.

We use AI/ML Processing to help deliver core features of the services, respond to support requests, measure interest in our site and campaigns, promote compliance with our terms, enhance service quality and reliability, troubleshoot, and suggest additional features that may be of interest to you.

Où sont stockées vos informations personnelles?

Fluid Life a des politiques et procédures pour assurer la protection des informations confidentielles et des droits propriétaires de ses clients, y compris des procédures pour protéger le stockage électronique et la transmission des résultats.

Exigences de gestion

Il est reconnu par les employés de Fluid Life qu’ils peuvent être exposés à des informations confidentielles et il est également reconnu que le maintien de la confidentialité en ce qui concerne les informations confidentielles est essentiel pour Fluid Life, y compris pour des tiers. Tous les employés de Fluid Life ne doivent ni utiliser, divulguer, ni aider d’autres personnes à utiliser ou divulguer des informations confidentielles à aucun moment pendant leur mandat d’employé ou pour toujours, sauf si ces informations confidentielles sont devenues dans le domaine public sans que l’employé en soit responsable.

Tous les employés reçoivent un mot de passe de domaine principal et se connectent. Ces mots de passe sont fournis uniquement pour accéder aux informations requises pour exercer leurs tâches spécifiques.

Politique sur les témoins

Pour que ce site fonctionne correctement, nous plaçons parfois de petits fichiers de données appelés témoins sur votre appareil. Un cookie est un petit fichier texte qu’un site web sauvegarde sur votre ordinateur ou appareil mobile lorsque vous visitez le site. Il permet au site web de se souvenir de vos actions et préférences (comme la connexion, la langue, la taille de la police et d’autres préférences d’affichage) sur une certaine période, afin que vous n’ayez pas à les rentrer sans cesse chaque fois que vous revenez sur le site ou que vous naviguez d’une page à l’autre.

Beaucoup de nos pages utilisent des témoins pour :

• N’oubliez pas vos préférences d’affichage
• N’oubliez pas les informations de connexion
• Compléter automatiquement les champs de formulaire standard (c’est-à-dire si vous avez déjà soumis un formulaire)
• Rassemblez anonymement des statistiques sur la façon dont vous êtes arrivé là et les pages que vous avez visitées.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do then  some features of this site may not work as intended. The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

You can control and/or delete cookies as you wish (e.g. Google Chrome instructions). You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a website, and some services and functionalities may not work.

We use the information we collect about you to provide  our services to you. As part of that purpose, we may use your Personally Identifiable Information and Non-personally Identifiable Information:

• To create and maintain your account, and to control access to it;
• To respond to any requests you may submit for support or sales information, or similar communications;
• To communicate with you (for example through newsletters, marketing emails, announcements or special offers) about our services;
• To measure interest in the Site and our advertising campaigns;
• For billing and collection purposes, if you have subscribed to one of our paid plans;
• To help promote compliance with our Terms and Conditions of service or any other agreements between us;
• To enable third parties to provide services to us;
• To carry out other purposes that are disclosed to you and to which you consent;
• To comply with the law; and
• We may use information we collect in order to advertise our services to you or to your invitees, or to suggest additional features of our services that you or your invitees might consider using.
• We may use your Non-personally Identifiable Information to enhance the services, for instance through web analytics or troubleshooting. We may also use aggregated or depersonalized information to promote our services, such as by citing usage statistics.
• To analyze equipment/oil analysis data and related operational inputs using AI/ML Processing to generate reports, alerts, forecasts, and recommendations for your organization’s internal use; such outputs are advisory and should be evaluated by qualified personnel before implementation.
• To develop, train, and improve our models and algorithms using de-identified, aggregated, or otherwise depersonalized information derived from Customer Data, consistent with our use of aggregated or depersonalized information to enhance and promote our services.

As used herein, “Personally Identifiable Information” is information that lets us know who you are, specifically. Information in this category includes the information you use when registering to use the Platform, like your name, company name, email address, postal address, other contact information, associated domain name and credit card information. Your login credentials are also Personally Identifiable Information. Finally, this category includes information tied to your identity that you provide us through other means, such as emails to our support service and comments on our blog.

As used herein, “Non-personally Identifiable Information” is information that doesn’t let us determine your identity. This generally comes from your use of the Services after registering. For instance, our web server logs may show us that someone with a certain Internet Protocol (“IP”) address visited the Site using a certain web browser, but we can’t use that information alone to say whether the visitor was you or someone else. Non-personally Identifiable Information also includes information that could personally identify you in its original form, but that we have modified to remove or hide (for instance, by aggregation) any Personally Identifiable Information. This collection of information occurs automatically when you use the Services.

Protection des données

Pour maintenir l’accréditation ISO 17025 de Fluid Life, notre Système de Qualité exige l’exécution d’une procédure écrite pour maintenir, protéger et mettre à jour les dossiers et données clients. Ainsi, les informations de compte client conservées dans le système de gestion d’analyse des fluides de Fluid Life (ci-après appelé myLab et WinRoast®) sont protégées par un logiciel antivirus installé sur tous les serveurs, postes de travail et ordinateurs personnels du domaine Fluid Life.

Ce logiciel effectue des téléchargements horaires pour s’assurer que les définitions de fichiers actuelles sont en place pour la protection contre les virus et les vers. Les serveurs et routeurs Fluid Life contiennent des pare-feux qui assurent la protection des données et des archives de ces systèmes. Ces pare-feux sont accessibles via les mots de passe des noms d’utilisateur et des noms de domaine. Les serveurs stockant des fichiers critiques sont vérifiés pour détecter des virus et sauvegardés chaque nuit.

AI Processing Safeguards:

• AI/ML Processing is subject to our confidentiality, access control, and security measures, including password protections, firewalls, backups, antivirus protections, and change tracking, as applicable to the systems we use to process Customer Data.
• Where third-party AI services are used, we implement contractual and technical safeguards designed to protect Customer Data, and such processing may occur in jurisdictions other than your own, subject to applicable law.

Sécurité des données

Les fichiers LabManager sont sauvegardés les lundis, mardis, mercredi, jeudi et samedi. Cette information est conservée indéfiniment dans les dossiers de sauvegarde de notre système. Les fichiers électroniques sauvegardés sur le serveur sont également sauvegardés de la même manière que les fichiers LabManager. Les informations individuelles sur les instruments sont sauvegardées sur le lecteur « C » d’instrument correspondant et les fichiers pertinents sont sauvegardés sur le serveur principal chaque semaine.

Toutes les données et dossiers électroniques sont stockés de la manière la plus confidentielle possible. Le système LabManager utilise un identifiant par mot de passe et les modifications apportées aux données et informations des clients sont suivies.

Les clients de Fluid Life possèdent leurs données d’analyse des fluides qu’ils ont payées, mais nous nous réservons le droit d’utiliser ces données sous forme agrégée.

Les documents papier et les dossiers incluant les commandes clients, les dossiers d’entrepôt, les fiches types, les impressions d’instruments et les fiches de travail sont conservés avec la plus grande confiance possible. Ils sont conservés jusqu’à un an.

Laboratoire

Fluid Life est un laboratoire indépendant et, ce faisant, nous nous tenons à démontrer un jugement impartial sans aucune pression d’influence, de pression commerciale, financière ou autre qui pourrait influencer notre jugement technique.

Fluid Life respecte les lignes directrices et procédures définies par nos normes d’accréditation 17025.

Fluid Life emploie du personnel de gestion et technique qui dispose de l’autorité et des ressources nécessaires pour accomplir leurs fonctions, y compris la mise en œuvre, la maintenance et l’amélioration du système de gestion de la qualité, ainsi que pour identifier la survenue des départs du système de gestion de la qualité, ou des procédures de réalisation des tests et/ou étalonnages, et pour initier des actions visant à prévenir ou minimiser ces départs.

AI Output Limitations and Liability

Informational Nature of Outputs:

• AI-generated analyses, insights, or recommendations are provided for informational purposes only and do not constitute guarantees of performance or outcomes. You are responsible for reviewing and validating outputs and for decisions made in reliance on them.

No Warranty; Allocation of Risk:

• To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, related to AI/ML Processing and AI-generated outputs, including fitness for a particular purpose and non-infringement. We do not warrant that AI-generated outputs will be accurate, complete, or free of errors.

Limitation of Liability:

• To the maximum extent permitted by applicable law, in no event shall we be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business interruption, arising out of or related to AI/ML Processing or reliance on AI-generated outputs, even if advised of the possibility of such damages.
• Our total aggregate liability for direct damages arising out of or related to AI/ML Processing or AI-generated outputs shall not exceed the greater of (a) the amounts paid by you for the services giving rise to the claim during the twelve (12) months preceding the event giving rise to liability, or (b) one hundred (100) U.S. dollars. This limitation applies regardless of the theory of liability, to the extent not prohibited by applicable law.

Essential Processing:

• Certain AI/ML Processing may be essential to deliver core service functionality. If you request to restrict or disable non-essential AI/ML Processing, some features may not work as intended or may be unavailable.

We may need to modify this Policy to address new issues or changes to our policies. We will post changes here, so you should check this page regularly. Your continued use of our services after the new effective date will constitute your acceptance of the changed Policy. You may contact us to request information about our use of AI/ML Processing with your Customer Data, or to request restrictions on non-essential AI/ML Processing. We will review and respond consistent with applicable law and the functionality of our services. Disabling non-essential AI/ML Processing may limit certain features.

If you require any further information, please Contact Us.