Sample Timing
How do I know if my samples arrived at the Lab?
You can check if samples have arrived at the lab through myLab in the “Review New Results” task or by contacting [email protected].
What is the standard turnaround time?
For most routine analysis the sample turnaround is next business day from when the sample arrives at our lab. For a detailed overview of turnaround times, please refer to the individual test listings available as a PDF download.
Rush Analysis
How long does a rush take?
Routine tests scheduled as a “rush” are given the highest priority amongst the other samples being tested.
Our goal is to get rush sample results out as quickly as possible.
Note that occasionally, there may be issues that affect rush sample turnaround times (e.g. late receipt of samples, larger than normal sample volumes, multiple rush sample requests, instrumentation issues, etc.), but we do strive to execute on rush orders first, in sequence.
Outsourced Tests
Rush testing is not available for any testing that is outsourced. This applies to both individual tests as well as test packages which contain one or more outsourced tests. If you have any questions or concerns regarding outsourced tests, please check with our Customer Care group at 877-962-2400.
How do I get samples rushed?
Contact [email protected]. In your email, provide your full name, company, phone number, lab tracking numbers or sample information. Additionally, register samples through MyLab and select “Rush Sample”.
When sending in your rush samples, be sure to label the boxes, bags, or waybills with the appropriate name (ideally matching your myLab account name) along with the words RUSH on it. This will help the lab identify a rush request quickly and ensure efficient sample set up.
What’s the cost for rush analysis?
The following are examples of additional rush charges which will be applied depending on the original turnaround time (e.g. rush analysis charge for a standard 7-day test). These costs are subject to change at any time and may vary depending on the test performed.
- Next-day testing: $70.00
- 3-day testing: $100.00
- 7-day testing: $200.00